Warranty Policy

SoBo Worldwide International

Warranty Policy

SoBo Worldwide International warrants all products provided on our ecommerce website against manufacturing defects in materials and workmanship under ordinary use starting from the date of shipping from SoBo Worldwide International for a period not to exceed 1 year.

During the warranty period, if a defect arises in the Product and you follow the instructions that we provide to you for returning the Product, we will, at our option, take one of the following actions:

• replacethe Product with either a new or a refurbished Product that is the same as or like the Product you purchased
• refundto you the purchase price of the Product. All parts and Products that you return to us and for which we give you a refund or replacement will become our property upon our receipt.

There is no assurance, representation or warranty that any replacement Product will be identical to or will offer the same functionalities as the Product returned to us.

Technological advances and Product availability may result in your receiving a replacement Product with a lower selling price than the original Product you purchased.

In all cases, Product comparability will be determined by us at our sole discretion.

How can I obtain warranty service

For instructions on how to obtain service under this limited warranty, please contact or Client Services team at clientservices@soboworldwide.com.

Client Services may ask you questions to determine your eligibility under this limited warranty.

If you are eligible, a replacement order or refund will be issued, and you'll be given instructions for returning the defective Product.

Failure to ship the damaged part or Product back to us may result in your being charged for the replacement part or Product at full retail price.

If we choose to send you a replacement, we will pay the cost of shipping the replacement Product to you.

 

Warranty limitations

To the extent permitted by law, the warranty and remedies set forth above are exclusive and in lieu of all other warranties and remedies, and we specifically disclaim all statutory or implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose and against hidden or latent defects.

if we cannot lawfully disclaim statutory or implied warranties, then to the extent permitted by law, all such warranties shall be limited to the duration of this express limited warranty and to replacement service.

Some jurisdictions do not allow limitations on how long a statutory or implied warranty lasts, so the above limitation may not apply to you. we are not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or under any other legal theory. in some jurisdictions the foregoing limitation does not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions, so the above exclusion or limitation may not apply to you.

Some jurisdictions do not allow the exclusion or limitation of direct, incidental or consequential damages, so the above exclusion or limitation may not apply to you.

This "limitations" section does not apply to customers in the European union.

This limited warranty gives you specific rights. You may have additional rights under applicable law, and this limited warranty does not affect such rights.