Privacy Policy

SoBo Worldwide International takes your privacy seriously. We take measures to provide all users of the SoBo Worldwide International's platform with a safe and secure environment. This starts with requiring only basic information to use our website.

When this policy mentions "we" or "us," it refers to the controller of your information under this policy. Your information is controlled by SoBo Worldwide International.

Please take some time to read this entire policy to learn more about how we handle privacy, data, and how we use any information that you provide. However, here are a few key points.

• We require only basic information from you including name, email, and username to create an account with our website.
• Any information entered into the system as a logged in member may be searchable including name, username, or content like questions, blog posts, training, public profile description, or comments.
• Any personal information entered into the system can be updated and reviewed at any time from your account settings page. You may change this information at any time, or disable your account entirely, removing all of your information.
• By using this site, you represent that you are at least the age of majority in your province or state of residence, or that you have given us your consent to allow any of your dependents to use this site.

What Our Privacy Policy Covers

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We may send you emails about our store, new products and other updates.

This policy covers how SoBo Worldwide International treats personal information that is collected and received, including information related to your use of SoBo Worldwide International products and internal services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

This policy does not apply to the practices of companies that we do not own or control, or to people that we do not employ or manage.

Information Collected

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

SoBo Worldwide collects personal information when you register, when you use our products or services, or when you visit our pages. When joining SoBo Worldwide International you are required to enter a name, email address, and username. This basic information is collected so that we can provide you with our services. Once registered and signed into our services, this information is available to us.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at clientservices@soboworldwide.com.

SoBo Worldwide International may collect information from your interactions with us, including publishing content in blog posts, questions, live chat, training, support, or any other area where you can enter and input content to the system. For example, when asking a question within the SoBo Worldwide International community, the information entered is stored so that we can display it back to you and the community.

We send notifications and communication via email and clicks are tracked to help us better understand our email communication platform. You have full control over what types of emails are received and this can be managed from your account settings page within your SoBo Worldwide International account or accessed directly by clicking the management link in all emails that we send.

We provide control through the account settings to limit the data we collect from you and how we use it, as well as to control things like email communication, username displayed, name, or email used for logging in. This information is visible to you within your account settings at anytime. It is important to us to know your real identity.

We use your information to fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting. If you have questions about this policy, how we collect or process your personal data, or anything else related to our privacy practices, we would love to hear from you. You can contact us at clientservices@soboworldwide.com.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at clientservices@soboworldwide.com.

Information Sharing

Some content at SoBo Worldwide International is public and is immediately visible and searchable by anyone in the world. Questions, blog posts, training, or comments may be indexed in search engines.

Information that you enter as your name, username, and image may be shared within the SoBo Worldwide International community. For example, if you choose to upload an image of yourself, this image will be displayed within your profile and alongside blog posts, questions, comments or other areas in the system.

We engage service providers to perform functions and provide services for us. For example, we use a variety of third-party services to help operate our services, such as keyword research, hosting and domain registrations, and to help us understand the use of our services. We will not share your private personal data with such service providers. Your payment information is forwarded to payment services providers to process payments; prevent, detect, and investigate fraud or other prohibited activities; facilitate dispute resolution such as charge backs or refunds; and for other purposes associated with the acceptance of credit and debit cards.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

In the event that SoBo Worldwide International is merged or acquired by another company, your information may be transferred to that entity. We will notify you before any information about you is transferred or of any changes to this privacy related to this process.

Cookies

Like many commercial websites, our website uses a standard technology called “cookies” and server logs to collect information about how our website is being used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.

SoBo Worldwide may set and access cookies on your computer.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Cookies are used to keep you logged into our platform and to provide our system with the basic information to provide the services you are requesting. Cookies can be cleared at any time from your internet browser settings.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. 
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Cookies can be cleared at any time from your internet browser settings.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform.

Some content or applications, including advertisements, on our website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers.

These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website.

The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. For more information on Google's Ad policies, please visit their web page: https://support.google.com/adwordspolicy/answer/1316548?hl=en.

We have enabled Google AdSense on our site.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

We recommend that you read the privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us.  

So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Email Use

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. We will maintain the information you send via e-mail in accordance with applicable federal law.

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

In compliance with the CAN-SPAM Act, all emails sent from our organization will clearly state who the email is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further email communication from us.

Our emails provide users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any email they receive from us at any time. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the email.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

Mailchimp is an our email marketing provider.  For more information on the privacy practices of Mailchimp, please visit their Privacy policy: https://mailchimp.com/legal/privacy/

If at any time you would like to unsubscribe from receiving future emails, you can do either of the following:

• Follow the instructions at the bottom of each email.
• Email clientservices@soboworldwide.com and we will promptly remove you from ALL correspondence.

Confidentiality and Security

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Children Online Privacy Protection Act (COPPA) - Age of Consent

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

By using this site, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

Our website is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. No one under age 13 may provide any information to or on the website.

If you are under 13, do not use or provide any information on this website or on or through any of its features/register on the website, make any purchases through the website, use any of the interactive or public comment features of this website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information immediately. If you believe we might have any information from or about a child under 13, please contact us at clientservices@soboworldwide.com. 

California Online Privacy Protection Act (CalOPPA)

CalOPPA is the first state law in the US to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california- online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf 

Under this Privacy Policy, and by law, if you are a resident of California, You have the following rights

• The right to notice. You must be properly notified which categories of personal data are being collected and the purposes for which the personal data is being used.
• The right to access / the right to request. The CCPA permits You to request and obtain from SoBo Worldwide International information regarding the disclosure of your personal data that has been collected in the past 12 months by SoBo Worldwide International or its subsidiaries to a third-party for the third party's direct marketing purposes.
• The right to say no to the sale of personal data. You also have the right to ask SoBo Worldwide International not to sell your personal data to third parties. You can submit such a request to clientservices@soboworldwide.com

• The right to know about your personal data. You have the right to request and obtain from SoBo Worldwide information regarding the disclosure of the following:

• The categories of personal data collected
• The sources from which the Personal Data was collected
• The business or commercial purpose for collecting or selling the personal data
• Categories of third parties with whom We share personal data
• The specific pieces of personal data we collected about you
• The right to delete personal data. You also have the right to request the deletion of your personal data that have been collected in the past 12 months.

• The right not to be discriminated against. You have the right not to be discriminated against for exercising any of your Consumer's rights, including by:

• Denying goods or services to you
• Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties
• Providing a different level or quality of goods or services to You.
• Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

SoBo Worldwide International will disclose and deliver the required information free of charge within 45 business days of receiving your verifiable request.

General Data Protection Regulation (GDPR) Rights

If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include:

We will retain the any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) SoBo Worldwide International decides that the value in retaining the data is outweighed by the costs of retaining it.

You have the right to request access to your data that SoBo Worldwide International stores and the rights to either rectify or erase your personal data.

You have the right to seek restrictions on the processing of your data.

You have the right to object to the processing of your data and the right to the portability of your data.

To the extent that you provided consent to SoBo Worldwide International’s processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.

You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.

We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.

Consent

Use of this website signifies your consent to this Privacy Policy, including the collection and use of information by SoBo Worldwide International, as described herein, and also signifies your agreement to the Terms of Service. Continued access and use of the website without acceptance of the terms of this Privacy Policy relieves SoBo Worldwide International from responsibility to you.

Changes to this Privacy Policy - Last Updated April 15, 2021 @ 6:00 pm EST

We reserve the right to make changes to our Privacy Policy at any time, however, the most current version of the policy will govern our processing of your personal data and will always be available at the following URL: https://www.soboworldwide.com/pages/privacy-policy.

If we make a change to this policy that, in our sole discretion, is material, we will notify you by an update or email to the email address associated with your SoBo Worldwide account. By continuing to access or use our services after those changes become effective, you agree to be bound by the revised Privacy Policy.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at clientservices@soboworldwide.com.